Performance Measurement

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Here you can find our brochures and our Are You Being Served survey reports which are downloadable in PDF format. The Are You Being Served reports are independent research surveys that Grass Roots has conducted across the globe in recent years. They offer insight into levels of service provided across a number of sectors including retail, financial, telecommunications and leisure.
(Please note that you must check at least one of these boxes in order to proceed to download.)

Brochures

Global Performance Measurement brochure

UK Performance Measurement Brochure

Survey Reports

Are You Being Served Summary - UK Finance Sector Oct 08

Are you being Served Summary - UK Retail Sector Feb. 09

Are You Being Served Survey - Europe

Are You Being Served Survey - India

Are You Being Served Survey - UAE

Are You Being Served Survey - UK

Are you being Served Survey - UK Restaurant Dining Oct. 2009

Are You Being Served Survey - USA

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"Very responsive, great colleagues make it their business to know and understand our culture. The [Grass Roots] team are a credit to your organisation!"

 

Customer Services Project Manager


Mystery Shopping Programme

 
Contact our
Measurement business
Jamie Thorpe Email: Jamie Thorpe
Contacts around the globe