Global Measurement expertise
Creating a better customer experience on a global level
In an age when consumers travel extensively - be it for business or personal reasons - it is important for international organisations to be recognised for providing high quality customer service all around the world. The discerning globetrotter will want to receive equally impressive service from a brand name in Dubai as in London - and will likewise come to expect that same level of service the world over when visiting one of its outlets!
Grass Roots Performance Measurement with its network of international offices, spans the globe. We create bespoke programmes to meet the multi-national requirements of our clients - offering a seamless service via our Grass Root's offices located across Europe, North and South America and Asia Pacific.
With an international panel of over 450,000 mystery shoppers, we are currently deploying Performance Measurement services to global clients in the Finance, Retail, Automotive, IT/Telco and Leisure sectors.
Grass Roots have conducted studies in key regions of the world. Our Are you being Served? reports and our international case studies measure customer service standards and highlight factors that contribute most to customer satisfaction.
Grass Roots reports on customer service standards
