Customer Surveys
Ideally, customers would be asked to complete a customer satisfaction questionnaire each time they interact with a client's organisation. To bring that vision closer, Grass Roots offers a suite of surveys giving your customers a choice in how they provide feedback and allowing us to measure customer satisfaction and loyalty:
- Paper Customer Surveys
- Online Customer Surveys
- Telephone Customer Surveys
- Automated Telephone Customer Surveys
- Voice Customer Satisfaction Measurement system - Agent to IVR solution
Our opinion surveys are designed to collect the optimum information, whilst ensuring customers feel their views are valued. This is vital to maximise responses whilst keeping your customers engaged, as any contact we make reflects on your organisation. To enable your international customers to give their views, questionnaires and surveys can be modified to reflect the nuances and language of the region, as appropriate.
Customer Satisfaction Survey results
Results of our customer surveys are provided in various formats from paper reporting to next day online web access. We even supply recorded sound bites of customer feedback from telephone and automated surveys so your employees can hear the actual voice of their customer. For more information, contact Jamie Thorpe.
