Grass Roots Performance Measurement

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Performance Measurement is part of Grass Roots – one of the world’s leading performance improvement companies. Established in 1980, Grass Roots UK is the founding company of a group with a turnover of £266 million, and with offices and partners operating in 16 countries around the world.

We help our clients achieve their business goals by providing services that have a positive influence on the attitudes and behaviours of their:

  • Customers
  • Employees
  • Channel partners

This process typically involves the integration of five core activities:

  • Communication
  • Education
  • Measurement
  • Reward
  • Events

Read Grass Roots' company values and philosophy.

We have been operating Measurement programmes for clients in the Retail, Financial, IT/Telecommunications, Leisure & Hospitality and Automotive sectors for more than 25 years, and focus our services on “inspiring people and stimulating results”.

Many of the largest international brands currently appreciate how our Performance Measurement delivers actionable data and not simply statistics.

Contact Grass Roots for Performance Measurement services

 

"Grass Roots combined use of communication, education, measurement and feedback has delivered a programme that will help us make Barclays customer service the best on the high street."
 

Customer Service Manager


 

Mystery Shopping Programme

 
 
Contact our
Measurement business
Jamie Thorpe Email: Jamie Thorpe
Contacts around the globe